Monitor and respond to customer email and SMS in Gorgias with care and empathy.
Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.
Own escalations and sensitive tickets, including delivery, billing, and subscription issues.
Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship.
Own Customer Success and Support end-to-end: team structure, staffing, and comp plans.
Design customer-tiering and coverage models to scale 2,100+ accounts.
Partner with Sales, Product, and Engineering to drive retention and expansion.
GC AI is the legal intelligence platform built for in-house legal teams and companies. With 2,100+ customers, an 80 NPS, and a culture of ownership and customer obsession, the company is scaling rapidly.
Provide world-class customer support via phone, chat, and email, resolving complex issues with empathy and ownership.
Ensure end-to-end case resolution while meeting performance targets across KPIs like resolution rate and quality.
Contribute to team knowledge sharing and continuous improvement, using AI tools to enhance efficiency.
Wise is a global technology company building the best way to move and manage money internationally. With a large, diverse team, they foster a culture of innovation and inclusion.
Provide technical integration support for Evoplay's software products, managing and supporting integrations into external projects.
Communicate with partners and clients via corporate chats and tools, maintaining tech documentation and admin panels.
Analyze player gaming activity and manage alerts, working in shift rotations (day/night, 2/2 schedule).
Evoplay is a leading iGaming provider recognized for its innovative approach to game development and technological solutions. The company fosters a teamwork culture of like-minded people passionate about a common goal and games, with a portfolio of over 200 titles presented worldwide.
Guide patients through onboarding for at-home sleep testing and oral appliance treatment with a caseload of 100+.
Serve as primary contact, managing proactive outreach, inbound support, and documentation via phone, SMS, and email.
Collaborate with teams to resolve issues, handle sensitive concerns, and protect patient privacy.
The hiring partner provides at-home sleep testing and oral appliance treatment, focusing on patient-centered care. It is a structured, high-volume environment that values empathy, accuracy, and privacy, with a supportive contractor community.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Provide prompt, professional user support via Discord and ticketing systems, resolving technical and product issues.
Troubleshoot blockchain and DeFi challenges, escalate critical concerns, and assist VIP users with white-glove service.
Moderate community channels, create educational content, and gather user insights to improve the overall experience.
Orca is a decentralized exchange built on the Solana blockchain, enabling fast, low-cost automated market making for digital assets. We are a fast-moving, collaborative remote team passionate about DeFi and committed to supporting a growing global community.
Escalate bugs or policy exceptions and track recurring questions to keep the queue clear.
Helpware is a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners.
Be one of the point-of-contacts for customer inquiries via email, LiveChat, and phone.
Troubleshoot and resolve first-line issues raised by hospital/vet/tech users.
Coordinate second-line/escalated issues with regional BD/AMs and other departments.
Roo is building a veterinary staffing platform to empower animal healthcare professionals with flexibility and higher earnings. With a network of over 20,000 professionals and 9,000 hospitals, Roo fosters a culture of urgency, impact, and customer focus.