Handle payroll support including pay runs, direct deposit, garnishments, and tax filings.
Diagnose and resolve payroll issues with urgency, knowing missed payroll affects real lives.
Guide customers through the payroll product with patience, translating compliance requirements into plain language.
Mercury is building the complete finance stack for startups, including banking and payroll. They have earned the trust of over 300,000 businesses and focus on making complex financial tasks effortless.
Triage and resolve customer requests via Zendesk and internal tools.
Investigate time-sensitive issues using data to confirm root cause before escalating.
Build deep working knowledge of Focal's systems to diagnose issues independently.
Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Deliver exceptional borrower support across phone and other channels with clarity, empathy, and accuracy.
Navigate consumer lending with care, following policies and identifying risks to protect consumer trust.
Own customer outcomes from first contact through resolution and turn insights into product and process improvements.
Wisetack builds transparent consumer lending products for service-based businesses like HVAC, veterinary, and auto repair. Backed by top VCs and with $84M in funding, they have earned a strong culture reputation and numerous growth awards.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Provide product support for customer inquiries via phone, email, social media, and chat, resolving complex issues.
Act as escalation point for middle-complexity issues and mentor newer support team members.
Contribute to knowledge base content and ensure Support SLAs and CSAT goals are consistently met.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.
Respond to agent inquiries through support tickets and phone calls with accuracy and efficiency.
Collaborate with the Agent Experience team to ensure timely resolution of agent issues.
Escalate complex requests to internal teams like Onboarding, Marketing, MLS, and Engineering.
Real is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since 2014, we've been reimagining the residential real estate experience with operations across the U.S., Canada, India, and the District of Columbia.
You provide real-time support for web and app experiences, guiding Pros through digital walkthroughs.
You conduct high-level discussions on Pay-per-Lead and Subscription products, explaining ROI and product value.
You own individual KPIs including Productivity, Quality Assurance, and Resolution rates.
Angi powers the future of the home services industry, connecting homeowners with skilled pros. Founded in 1995, the global company has 9 brands in 8 countries and a culture of continuous learning and empowerment.
Provide real-time assistance to travelers across French, English, and Spanish channels.
Handle multiple cases with empathy, accuracy, and professionalism under pressure.
Use CRM tools to track interactions and collaborate with internal teams for resolution.
This partner company delivers real-time support to international travelers. It operates remotely with a focus on customer experience and global travel operations.
Lead a team of Support Leads to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements.
Partner with cross-functional teams including Content, Training, and Quality to continuously improve support processes and knowledge standards.
Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods worldwide, starting with restaurant delivery in 2014 and now delivering almost everything across 500+ cities in 30 countries. After joining DoorDash in 2022, the company continues to expand globally, offering a fast-paced, challenging, and fun environment where self-starters can learn, build, and ship more than at most other companies.