In this role, you’ll be at the forefront of our customers’ success, ensuring that our clients get the answers they need and feel empowered to make the most of our products. As a member of our Customer Support team, you'll have the opportunity to work directly with our customers, making every interaction count.
Provide exceptional support to global customers via email, chat, and video calls and troubleshoot technical issues for rapid, effective resolutions. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai. Create high-quality, custom notes and AI-assisted summaries. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback. Maintain and update support documentation and knowledge bases.
As a Customer Support Engineer you will assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. The successful candidate should be able to achieve outstanding customer service and communicate effectively with customers by providing technical and sales support, diagnosing issues, and providing prompt feedback.
Mentor and educate customers on implementing and using best practices for the Sonatype Nexus Platform to ensure smooth onboarding, faster adoption, and increased footprint. Discover and analyze gaps in the customer experience, identify early warning signals, and work with multi-functional teams to address them. Act as the voice of the customer and help us drive improvements, influence product roadmap, and deploy customer advocacy programs.
As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers. You will investigate, process and document application defects, handle customer escalations and comply with the Company’s information and Security Requirements.
Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing. Be the first line of contact for customer questions and issues and work with internal members to solve problems. Full customer relationship management is expected, providing strong written documentation and advocating for customer needs.
We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams. You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.
Lead front-line support and back-office teams, reporting directly to the CFO. Responsible for designing and executing scalable, data-driven support and operations strategies that elevate the customer experience while ensuring efficiency, compliance, and alignment with company goals. Partner cross-functionally with teams like Product and Compliance, oversee outsourced vendors, and drive continuous improvement through process optimization and innovative use of technology—including AI.
As a Quality Specialist, you’ll play a vital role in assisting in the delivery of exceptional customer service. You will monitor, assess, and improve the quality of interactions between our CS Teams and end-users, by analysing user interactions, providing feedback, and implementing quality assurance measures. You will contribute to enhancing overall customer satisfaction, maintain service excellence, and improve on internal policies.
Lead and evolve our dynamic customer service teams in this leadership role. You will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team, developing and executing customer service strategies, and scaling processes and workflows to ensure the delivery of exceptional experiences.