High volume live Customer Support for contest entrants via email and live chat feature.
Resolve contest inquiries regarding sporting rules & account and billing inquiries from users.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. They are a small team with high standards, moving fast, operating with urgency, and expect high ownership.
Provide frontline support to municipal customers using Utility Billing features via phone, email, and internal ticketing systems.
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000, providing an integrated SaaS suite for finance, utility billing, payroll, permitting, and citizen services. The company has a highly collaborative team focused on making government work easier through intuitive software, fast onboarding, and responsive support.
Utilize problem-solving and interpersonal skills to handle member inquiries via phone, chat, and email using Zendesk.
Collaborate remotely with the Member Experience team, leveraging individual strengths and communicating needs for collective growth.
Propose and help implement process improvements based on frontline insights to enhance the member experience.
XP Health revolutionizes vision care using cutting-edge technology like augmented reality to make high-quality eye care accessible. It is a mission-driven startup with over $50M in funding, serving over 3,000 clients including Fortune 500 companies, and values innovation, creativity, and bold execution.
Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.
Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.
Provide outstanding customer support via phone, email, and chat, ensuring positive resolution of inquiries and issues.
Handle customer complaints with empathy and problem-solving skills, resolving problems in a timely manner.
Maintain accurate records of customer interactions in Salesforce and collaborate with the team for process improvement.
Flipdish provides a suite of powerful technology tools and real human support to independent restaurant and takeaway owners, making running a restaurant simpler. The company is an Irish unicorn valued at over $1bn, with a team deeply committed to understanding and supporting the food industry.
Act as a central point of contact, delivering proactive and reactive support services to a select set of high-profile, strategic customers.
Drive cross-functional teams to identify and resolve customer issues, manage performance against SLAs, and facilitate regular customer meetings and service reviews.
Use industry-leading tools to proactively identify service degradation, act as an escalation point for critical issues, and drive continual improvement through trend analysis and partnership with internal teams.
ServiceNow is a global market leader providing an intelligent, AI-enhanced, cloud-based platform that connects people, systems, and processes to make work smarter and faster. The company serves over 8,100 customers, including 85% of the Fortune 500, and has a culture focused on winning as a team, staying humble, and creating belonging with a commitment to sustainability and diversity.
Manage customer interactions and assist clients with hotel reservation inquiries.
Ensure a seamless booking process and deliver exceptional customer support.
Work independently in a remote environment using CRM tools and relevant technology.
Careers In Travel | Destination Planners is a company focused on travel planning and booking services. They operate with a supportive team culture and offer performance-based income within the travel industry.
Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.
Be the frontline voice of the brand across social media, responding to public comments and direct messages with human, clear, and platform-native communication.
Use a CRM to manage customer cases, providing support for account access, subscriptions, billing, troubleshooting, and basic product guidance.
Follow escalation paths for high-risk issues, contribute to consistent quality across shifts, and utilize AI-assisted tools to ensure accurate and empathetic customer interactions.
BrickBrands provides 24/7 brand protection, positive brand sentiment, and increased customer engagement across multiple languages and cultures. It is a fast-growing, diverse global company that values learning and inclusivity, fostering a welcoming environment for talented individuals.